If the information is incomplete or invalid, error messages will guide you through the process.Ĭopy the Webhook URL for incoming messages in the Twilio Endpoint Configuration section to your clipboard for the following step. IncognitoDesk will validate and complete the configuration of your number inside of Twilio. Step 7: Complete the set upĬlick the Add a channel button. Use the Away from desk message to personalize how IncognitoDesk should handle these situations. Step 6: Input the other settings of your channel Using the information you saved aside while configuring the phone number in Twilio, fill the form to allow IncognitoDesk to send and receive messages using the Facebook Page you have selected. Also, choose a privacy level for the channel (remember, the privacy level cannot be changed afterward). Step 4: Input the Alias and choose a Privacy LevelĮnter the alias for this channel (an alias is a great way to guide your agents on the topic of the channel). Step 3: Add a channelĬlick the Add a Channel button and select the Facebook Messenger (Twilio Channels) channel type. Step 2: Open the Channel Settingsįrom the Settings module, navigate to the Channels section. ![]() You can use these links to either log in. Setting up the Facebook Messenger (Twilio Channels) channel in IncognitoDesk Step 1: Log in (if you haven’t already) into your IncognitoDesk portal ![]() Keep that page opened since you will need to get back to it at the end of the setup process. Once you have added the Facebook Page to your Twilio account, write down (copy it in your notepad) the Facebook Page ID. You can stop after you have completed Step 2. Step 3: Follow the Getting Started with Facebook Message with the Twilio Consoleįollow their Getting Started with the Facebook Messenger Channel (Beta). Copy the Account SID and Auth Token from the Twilio Console to your scratchpad. ![]() It will contain the Account SID and Auth Token needed for IncognitoDesk to communicate with Twilio. Step 3: Get your Account SID and Auth Tokenįrom your Twilio Console, locate the Account Info section. Setting up Facebook Messenger with Twilio Step 1: Sign in to your Twilio Console You will also need to have requested (and obtained) access to WhatsApp on your Twilio account. To configure this channel you will need a Twilio account.Īdditional charges may apply.
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